Top 25 Property Buyer looks to provide rounded and full service amid volatile timesJanuary 19, 2016 10:37 am
Belgravia based eprivateclient Top 25 Property Buyers, Crown Mayfair, has experienced first-hand the effects of changing UK property legislation since the Autumn Budget in 2014.
Providing source and acquisition solutions to private clients seeking both homes and investments, chief executive Kate Bond told eprivateclient that “even with these increased associated costs for our clients, we have still observed a strong appetite for London property, especially over the past 6 months after market readjustments. We entered into the festive season with a number of happy clients and similarly start the year on another positive note with a wave of new enquiries. It remains to be seen how the recent SDLT changes will have an impact however we anticipate a market settlement period post April. A number of long term clients have also prioritised purchases within this first quarter.”
Tracy Haddow, Crown Mayfair’s head of concierge, agreed, adding that providing a quality service and expert advice to clients was crucial: “With global markets so volatile, clients are certainly being more shrewd with their spending, it pays dividend to have the right advice and representation when purchasing property. We recently provided an in depth inventory for one of our clients to offset against their substantial tax liability.”
Tracy, who has been in her current role at Crown Mayfair for the past six years, has also taken on the position of Head of Property Management. This logical transition allows for her experience to be more fully utilised, ensuring management and concierge of the most personable standards. Client’s find maintaining a single point of contact essential for effective long term care.
She comments, “As with many internationals, the process starts with education on the UK property market however the aftercare is just as important as finding and acquiring the right home. Last year we had international client purchase an extensive family home in the Royal Estates, further afield from our prime central base. We negotiated a year’s free grounds keeping and pool maintenance into the contract, provided due diligence on schooling and healthcare in the surrounding area, sourced hotels, introduced experts and since we have continued to visit the family to ensure their satisfaction.”
Kate added that she maintains in her belief that examples such as these highlight the firm’s willingness to pertain to clients’ needs and provide a service that supersedes simple monetary value.
“This in itself is why we have such long standing relationships with our clients & families and we endeavour to sustain and improve these values further well in to the future.”
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This post was written by Tim Jones
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